A few months ago I called to make sure we had enough miles to send our family of 4 to Germany this Fall. All was well. This morning I called to redeem those miles and was told we were short miles. What? Two months ago, it cost 240,000 miles for our family, now it's 360,000 miles? What the *#$%! .... Apparently, over the past couple months you felt it necessary to re-vamp your Skymiles program and in doing so, have screwed up our plans. Now we have to plan for Germany in Fall of 2011 (that is if you don't increase the mileage requirement again). And yes, once that trip is over, we will be canceling our Skymiles credit card and of course we will be using other airlines for our future travel needs. You guys suck.